Toyota New Zealand | Believe

An official Toyota Customer Centre

Pacific Toyota

Contact Our Team

We are proud to provide you with excellent service designed to satisfy all your vehicle requirements.  We are your one-stop shop for all things related to your vehicle. Whether your car needs a tune up, or you are looking for a replacement car we can help.

We offer new and used Toyota and Daihatsu vehicles, and with our on-site Parts and Service Centre, you don't have to go far to get what you want.

Our aim is to meet and exceed the needs and requirements of every customer.

Visit our customer centre and see for yourself.

Address:

PO Box 681

Cnr Cameron Road & Elizabeth Street
Tauranga 3140

Telephone: (07) 578 1099
Fax: (07) 578 5353
Contact Form: Drop us a line
Click here to view a larger map

Meet the team

Mark Mills

Mark Mills | CEO

After 15 years with the Toyota Family and 10 years with Pacific Toyota as you would expect, the place really feels like home. This is the culture that the entire staff have been encouraged to foster over the last few years and it’s a feel I’m sure you will get when visiting any of our Bay of Plenty dealerships. Work needs to be fun for us to enjoy what we do and through this attitude we will provide our customers with the very best service and motor vehicle retail experience possible.


New Vehicle Sales
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Chris Churchward | General Sales Manager

I am the General Sales Manager, have been Pacific Toyota for 9 years, and look after New and Used Cars at Pacific Toyota Tauranga.
My day to day activities include, looking after the day to day sales activities of both of these departments.
We have a sensational sales team, who i have enjoyed watching develop into a professional, honest and courteous team.
Our goal is to provide our customers with the best, most professional unforgettable experience we are capable of giving, and believe it is our people who make us successful.


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Craig Russell | New Vehicle Sales

Hi im Craig, ive been with Pacific Toyota for 5 years now, in New Vehicle sales.


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Mike Morgan | Vehicle Sales

I have been working with Pacific Toyota since 2004 and in my time have been involved in various aspects of the company, ranging from grooming to vehicle sales. However, in 2007, I resigned from new vehicle sales to study an area that I believed in, but remained in a part time capacity to cover certain areas of the Sales Department, when needed. I have now rejoined the New Sales Department full time and I’m looking forward to all my future dealings with new and old acquaintances.


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Charaine Hadeed | Vehicle Sales

My name is Charaine Hadeed and I am originally from the Caribbean Island of Trinidad and Tobago but have been living in New Zealand for over 8 years and have come to absolutely love this amazing country I now call home. I have been involved in Sales and Marketing for most of my life and have been in the motor industry for over 5 years working for both Honda and Suzuki in the Bay of Plenty Region. I am really excited to be working with the best Automobile product in the world Toyota of course! I have one secret of good customer service that I adhere to every day “You will be judged by what you do, not what you say” I look forward to meeting all our long standing customers and all our future ones.


Used Vehicle Sales
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Chris Churchward | General Sales Manager

I am the General Sales Manager, have been Pacific Toyota for 9 years, and look after New and Used Cars at Pacific Toyota Tauranga.
My day to day activities include, looking after the day to day sales activities of both of these departments.
We have a sensational sales team, who i have enjoyed watching develop into a professional, honest and courteous team.
Our goal is to provide our customers with the best, most professional unforgettable experience we are capable of giving, and believe it is our people who make us successful.


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Darren Steele | Used Vehicle Sales

I have 10 years experience with Toyota in new and pre-owned vehicles. I am now part of a specialized pre-owned team here at Pacific Toyota.
I pride myself on customer service and satisfaction with the focus on finding the right vehicle at the best value for our customers.


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Michael Buyn | Used Vehicle Sales

Hi, I'm Michael Buyn, Used Vehicle Consultant for Pacific Toyota Tauranga, I have been in the car business for 22 years and with Pacific Toyota for 5 years. I'm proud to be a part of such a fantastic group of local people.


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Brad Cunninghame | Used Vehicle Sales

Hello my name is Brad Cunninghame, I have recently came to Whakatane from Calgary, Alberta, Canada and I am a vehicle sales consultant at Pacific Toyota.


Finance
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Mike Ranstead | Business Manager

I have been with Toyota for just over 2 years after having spent 14 years in the Ford and Mazda camp in Auckland. I am in Retail New Vehicles Sales currently, my back ground has been principally been involved with New Vehicles, in roles as a Sales Person through to Sales Manager, and Business Manager.


Customer Relations
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Colleen King | Customer Relations Manager

Hi, I'm Colleen, I have been with Pacific Toyota for 9 years now - and it only seems like half that period.  I joined Pacific Toyota to set up and manage our Customer Relations Team.  We ring our customers after their visits with us ensuring we have provided the level of service that exceeds all others.  We also look after our Groups Websites and marketing so it is a very diverse Team.  Pacific Toyota is an awesome Group to be working for, love my job and the people that I work with.


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Lydia Tait | Marketing & Events

Hi, I have been with Pacific Toyota for 7 years. I started in 2004 as a Customer Relations advisor. I then took on a reception position, and after that I worked as a service advisor . I am now the Marketing and events co-ordinator , which i love!


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Isabel Bradstock | Customer Relations Advisor

Hi there. My name is Isabel and I am a Customer Relations Administrator for Toyota from little old shaky Christchurch! I look forward to helping you in any way I can and giving you the best customer service possible. Hear from you soon. :)


Administration
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Tania Taylor | Operations Manager

Hi, Tania Taylor Operations Manager for Pacific Toyota.
Under my portfolio is the financial reporting for for our Miles Group branches. I am also proud to be part of a management team that supports and continually works towards achieving the BEST. Working for the group for a good number of years, each day has given me a different challenge ensuring that I never fall to sleep!
Being a working mother of two children, my daughter Jaimee (16yrs) and my son Jackson (8yrs) ensures that my time management needs to be up to scratch at all times. Having good support outside of work and a very understanding husband and children, has allowed me to travel regularly with my job working from my North Island sites on average one in every three weeks.
The friendships and relationships that I have been lucky to be part of over the years and working with a team of people supporting them each to succeed in their desired roles has made me proud to be part of Pacific Toyota and gets me through the challenges presented to see the next one succeed.


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Dawn Slater | Senior Administrator

Hi, my name is Dawn Slater and my role is Senior Administrator for Pacific Toyota, Tauranga. I’ve been working for the company for 4 years and everyday keeps me busy. My main aspect of my role belongs to New/Used Vehicle sales, from stocking-in, registering and profiling vehicles, vehicle month-end procedures and reconciling stock and vehicle debtor reports. Also I maintain the daily cash flow, daily cheques and other various duties.


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Tash Whale | Showroom Administrator

Hi, my name is Tash and I have just recently joined the wonderful team at Pacific Toyota as Showroom Administrator. My role is to answer all incoming phone calls, process daily banking and complete all the general day to day tasks. I'm looking forward to building a good relationship with all of our customers and also to continuing my career with Pacific Toyota.


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Leah Koopu | Administration

Hi I'm Leah.
I started at Pacific Toyota about six years ago in the Service Department, with time off in between to increase and raise my family. I'm currently working part-time in the admin department; answering phones, processing the banking and completing general day to day duties.


Service
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Nico Swanepoel | Service Manager

I have worked in the automotive industry for 18 years and recently left the rat race in Auckland and moved down to the Bay of Plenty to join the team at Pacific Toyota. I am committed to making sure that our customers receive the highest level of service possible and that they are completely satisfied with their service experience.
After a long day at work I enjoy a cold whisky (the older the better) and in my spare time I enjoy hunting, fishing & camping, or just a leisurely walk on the beach with my lovely wife, Lisa and our dogs.
When you bring your Toyota in for a service come and enjoy a free a cup of coffee while the kids enjoy a game on the playstation.


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Danny Timony | Service Advisor

I have been with Toyota for 5 years and work as a service advisor with Pacific Toyota in sunny Tauranga. Loving it!!


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Victoria Breckon | Service Advisor

Hi I have been with Pacific Toyota Tauranga for 4 months now and am the service receptionist.


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Reece Power | Service Foreman

Hi im Reece, I have been with Pacific Toyota since June 2004 as the Service foreman.


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Laura Stevens | Warranty Administrator

I'm relatively new to Pacific Toyota but have been in the automotive industry for the past three years. I have recently moved down from 'the big smoke' and have found the people and atmosphere here are really amazing!


Parts
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Lindsay Klee | Parts Manager

I have been with Toyota for 26 years and my role at Pacific Toyota is Parts Manager.
When I’m not trying to sneak off for a game of golf (picture will explain all), I enjoy the day to day challenges of running a successful Parts Department and ensure we provide the quality of service that keeps our customers for life.


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Shane McNamme | Parts Advisor

I have been involved in automotive service and parts for 10 years now, and it’s always challenging. My ethos is to get it right the first time it makes life a lot easier.


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Shayne Spicer | Parts Advisor

Hi - I'm Shayne. I've been working in Toyota Parts for 29 years and am really excited to be returning to Pacific Toyota after a spell in Dunedin.
Away from work I can be found in the garden, going for a walk or just chilling out with my wife.


Address:

81-83 Commerce Street, Whakatane

Telephone: (07) 308 0089
Fax: (07) 308 0087
Contact Form: Drop us a line
Click here to view a larger map

Meet the team

Mark Mills

Mark Mills | CEO

After 15 years with the Toyota Family and 10 years with Pacific Toyota as you would expect, the place really feels like home. This is the culture that the entire staff have been encouraged to foster over the last few years and it’s a feel I’m sure you will get when visiting any of our Bay of Plenty dealerships. Work needs to be fun for us to enjoy what we do and through this attitude we will provide our customers with the very best service and motor vehicle retail experience possible.


Vehicle Sales
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Grant Herrick | Branch Manager / Sales Manager

Hi my name is Grant, I have been working at Pacific Toyota Whakatane as branch manager for the last 8 years. I have lived in Whakatane for the past 31 years! All that time has been in the motor trade, from Parts to Service then Vehicle Sales and now my role as Branch Manager. I would like to take this opportunity to thank all my clients and customers for there valued support over the years. In my spare time I enjoy water sports with my jetski, as well as riding my soft tail Harley. Plus spending time with my 18month old granddaughter Chloe.


Customer Relations
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Colleen King | Customer Relations Manager

Hi, I'm Colleen, I have been with Pacific Toyota for 5 years now - and it only seems like half that period. I joined Pacific Toyota to set up and manage our Customer Relations Team. We ring our customers after their visits with us ensuring we have provided the level of service that exceeds all others. We also look after our Groups Websites and marketing so it is a very diverse Team. Pacific Toyota is an awesome Group to be working for, love my job and the people that I work with.


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Lydia Tait | Marketing & Events

Hi, I have been with Pacific Toyota for 7 years. I started in 2004 as a Customer Relations advisor. I then took on a reception position, and after that I worked as a service advisor. I am now the Marketing and events co-ordinator, which i love!


SetWidth89-Northland-Isabel2.jpg

Isabel Bradstock | Customer Relations Advisor

Hi there. My name is Isabel and I am a Customer Relations Administrator for Toyota from little old shaky Christchurch! I look forward to helping you in any way I can and giving you the best customer service possible. Hear from you soon. :)


Service
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Nico Swanepoel | Service Manager

I have worked in the automotive industry for 18 years and recently left the rat race in Auckland and moved down to the Bay of Plenty to join the team at Pacific Toyota. I am committed to making sure that our customers receive the highest level of service possible and that they are completely satisfied with their service experience.
After a long day at work I enjoy a cold whisky (the older the better) and in my spare time I enjoy hunting, fishing & camping, or just a leisurely walk on the beach with my lovely wife, Lisa and our dogs.
When you bring your Toyota in for a service come and enjoy a free a cup of coffee while the kids enjoy a game on the playstation.


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Anna Fitzgerald | Service Advisor

I have worked at Pacific Toyota for nearly 6 years now and look after the service department. From arranging service bookings, seeing customers when they bring their vehicles in, and invoicing the jobs.


Parts
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Josh Helem | Parts Advisor

Hey there my name is Josh and I’ve been a Parts Consultant with Pacific Toyota for the past four years. My duties include supplying parts to our service department, walk in customers and the trade garages around Tauranga and my motto is check twice sell once.


Address:

Bayfair Service Centre 
5 Owens Place Mt Maunganui

Telephone: 07 577 5413
Fax: 07 574 6413
Contact Form: Drop us a line
Click here to view a larger map
Opening hours:

Opening 1 August 2011

Meet the team

Service
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Dave Milne | Service Advisor

Hi, I'm Dave, I have been with Pacific Toyota for 11 years starting off as a technician before taking on the busy role of Workshop foreman. These days I am the front line service advisor and I am looking forward to all my future dealings with new and old acquaintances at the new Pacific Toyota Owens Place.


Parts
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Josh Helem | Parts Advisor

Hi, I'm Josh and I've been a Parts Consultant with Pacific Toyota for the past five years. Furthering my career I moved to Pacific Toyota Whakatane and learnt the front line service advisor role and I am now looking forward to all my future dealings at the new Pacific Toyota Owens Place.